Where Data Meets Opportunity

“Hapi is absolutely critical for us to get data outside of our property management systems. I rely on Hapi. I’ve never had an issue with any of their code or any of their services.”

Shaun Wood

Vice President of Enterprise Architecture and Technology

Sonesta International Hotels

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"The Hapi team is an extension of the Nemacolin team. They’re always coming to us with new ideas, and every meeting with them is very collaborative.”

Dan Swanson

Director of Revenue Strategy

Nemacolin

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“The partnership with Hapi has been instrumental in uniting siloed systems into a single, holistic guest view. This shift empowers us to deliver personalized, real-time messages for targeted campaigns and optimize the operational use of guest profile information. Increasing revenue and creating the Real Life Magic that defines Nemacolin, deepening brand loyalty and elevating the curated guest and member journey."

Dillard Westmoreland

Vice President of IT, Retail, Purchasing and Security

Nemacolin

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"We are improving the guest experience through our partnership with Hapi by pulling all of the property management system data up to a central location, being able to normalize that, and then utilize it for our different business use cases. (...) Working with the Hapi team is very Hapi. We actually have a great partnership with the Hapi team; they are like an extension of our internal team at IHG, so there really is no differentiation. We get along fantastic, and I'm overly impressed with the amount of expertise and skills that they bring to the table and the vast amount of knowledge that they have across all of the property management systems that we work with."

Kimberly Choate

Head of Property & Guest Integrations

IHG Hotels & Resorts

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"The more time you spend wrestling with the data flow, the less time you have to execute and come up with new ideas. Hapi has helped us down the road of being free of those constraints. We got to keep everything running and it was really just a flip of a switch. Data stops coming from one system and it's now coming from Hapi and everything else remains the same. That was really fantastic for us."

Ilya Nikulin

Manager of CRM and Personalization

Great Wolf Resort

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"To me, the most complex part of the puzzle was how to pull stay data specifically out of our 16 different Property Management Systems. That's where Hapi came in. Hapi already communicates with the various PMS, and they pull data and provide it in one common data model. It was very easy for me to see the amount of work that it would've taken my team to build that on our own."

Shaun Wood

Vice President Enterprise Architecture and Technology

Sonesta

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"Now, I can leverage all of the data that's flowing through to create highly targeted and relevant information for travelers at the right time and on the right channel."

Matt Black

Director of Marketing and Revenue

Hotel X

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"It’s a journey, but we’re headed in the right direction. Hapi helps us normalize guest data and access it in meaningful ways across our systems. We’re trying to give the guest a tailored experience, but we’re also trying to maximize revenue—and Hapi helps us do both."

Shrikant Shenoy

SVP of Innovation, Digital Transformation & Strategy

Langham

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"Through the use of the Hapi connectors, the pace of hotel integrations has accelerated significantly, which is a strong competitive advantage as part our growth and expansion strategy. Not only can we integrate hotels quicker, we can also provide owners with valuable data, allowing them to make smart and well-informed decisions about their business from the day they join our portfolio. Our partnership with Hapi has allowed us to innovate outside the traditional restraints of the hospitality industry, which is a breath of fresh air. We all know that open integration is the way forward for our industry and Hapi does just that."

John Edwards

SVP and Chief Information Officer

Red Lion Hotels

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"What Hapi meant for us was that we were able to be much more agile. We could switch it on very quickly and make changes quickly. The other options we looked into would have required compromises"

Toby Herbert

Group IT Director

Rocco Forte

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“With Hapi’s development support and seamless integration to OPERA Cloud, we were able to get our strategies up and running quickly. A lot of people think implementing Salesforce is an enormous lift, but it’s not, if you have the right partners.”

Robert Marusi

Chief Commercial Office

Turtle Bay

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"We were looking for a solution that could expand beyond our hospitality business. We have a partner in Hapi that understands our business objectives and knows how to use the full power of the Salesforce platform to enable our success."

Claudia Infante

VP of Revenue Strategy

Margaritaville

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"Integration with Hapi allows for more flexibility than other vendors. That’s the value proposition Hapi brings. Hapi doesn’t rely on batch pulls. It’s more proactive and in real time."

Lawson Kelly

Global Chief Technology Officer

Hyatt

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"This data helps us fully understand a guest’s lifetime value, and opens the door for Crystalbrook to provide personalized offers and experiences designed to drive loyalty."

Joe Dwyer

Group IT Director

Crystalbrook Collection

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"By working with Salesforce and Hapi, we have made a major investment in being at the forefront of innovation and created a centralized engine that will deliver exceptional experiences for our guests for years to come."

Patrick Pahlke

EVP and Chief Commercial Officer

Sage Hospitality Group

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"The epitome of delivering exceptional guest experiences resides in accessible, superior data strategically harnessed by hoteliers. VAI Resort, as a uniquely integrated entertainment and resort destination, selected Hapi and Salesforce to seamlessly unify diverse experiences, empowering our team to curate impactful memories at each guest touchpoint."

Grant Fisherm

CEO & President

VAI Resort

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