As guest messaging became a core part of the hotel experience, Kipsu needed a better way to know exactly when a guest had arrived. The old approach used scheduled data extracts, but it was slow, fragile, and put unnecessary strain on hotel systems. In some cases, messages were delayed, missed, or sent at the wrong time.
‍
When a major hotel enterprise asked Kipsu to find a more reliable way to connect with its various Property Management Systems, the team turned to Hapi.

What started as a response to a customer request quickly turned into a stronger foundation for real-time communication, applicable to other hotel enterprises. Through Hapi’s event-based Data Streams, Kipsu Engage now receives near-instantaneous updates from hotel property management systems across all of their properties. That means check-ins, reservation changes, and guest arrivals are captured in real time, without relying on resource-heavy scheduled data pulls.
‍
And because both Kipsu Engage and Hapi are built on modern cloud infrastructure, deployments for new properties are fast, scalable, and well-suited to serve global brands with many properties.